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Every kind of query comes here: the serum, an order, a return, press, partnerships, stockists or careers. We answer in our own hand.
Quicker on WhatsApp
Order questions, returns or which routine suits your skin. Message the Silk Route team directly.
Message us on WhatsApp+91 98458 44001 (opens WhatsApp in a new tab)| House | Silk Route · Hempathy Naturals Pvt Ltd · registered office Kolar, Karnataka |
|---|---|
| City | Bengaluru · 12.97° N · 77.59° E |
| Online | silkrouteofficial.com |
| karthik@silkrouteofficial.com | |
| Telephone | +91 98458 44001 |
| Delivery | Ships in 24 hours · cash on delivery available |
| Returns | Seven days, even on an opened bottle |
Statutory details
If you have any questions, feedback, or concerns about our products or services, we are here to help.
Customer Support (India)
Email: karthik@silkrouteofficial.com
Phone (WhatsApp / Call): +91 98458 44001
Customer Care Timings
Monday to Saturday, 10:00 AM to 6:00 PM IST
(Excluding public holidays)
Proudly Researched And Made By
Silk Route, C/O Hempathy Naturals Pvt. Ltd.
2947, New Extension,
Kolar, Karnataka 563101, India
Corporate Identification Number (CIN): U20237KA2024PTC190039
GSTIN: 29AAHCH4134J1ZE
Trade Licence: KOL/KOL/CE/0093/2024
GRIEVANCE OFFICER
Name: Karthik K S
Designation: Grievance Officer, Silk Route
Email: karthik@silkrouteofficial.com
Phone: +91 98458 44001
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
SOCIAL AND ONLINE PRESENCE
Website: www.silkrouteofficial.com
Instagram: @silkrouteofficial
LEGAL, PRIVACY AND RETURNS
For returns, refunds, cancellations, product quality complaints, or data privacy, write to karthik@silkrouteofficial.com with your Order ID, full name and contact number.
LEGAL AND JURISDICTION
Silk Route is a brand marketed by Hempathy Naturals Pvt. Ltd. All disputes are subject to the jurisdiction of the courts in Bengaluru, Karnataka.